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FAQs
For personal use, orders must not exceed 280 AUD per transaction. Bulk orders for commercial purposes require prior approval. personal bulk purchases should be split into multiple separate orders that each meet the above payment limits.
Orders totaling over 29.9 AUD(36NZD) qualify for free shipping.
Orders are generally dispatched by 3pm the following day. Delivery typically takes around 3 days, with remote areas taking a little longer – you’ll still get your order within 5 days in most instances.
Detailed delivery tracking information is available on the details page of your order.
All products listed on our store are in stock unless marked "Out of Stock". You can view real-time availability on each product page.
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support via email immediately with your order number for assistance – our dedicated after-sales team is available 24/7 to help you.
Due to the nature of tobacco products (hygiene and regulatory restrictions), returns are only accepted if the product is defective, damaged, or incorrect. Please contact us within 48 hours of delivery with photos, and we’ll arrange a refund or replacement.Refunds are processed within 3-5 business days of approval, and will be credited back to your original payment method. Processing time may vary by your bank.
Over 1,000 offline stores & warehouses worldwide (Australia: 2 warehouses; New Zealand: 1 warehouse; plus UK, Dubai & more) – 100% secure transactions guaranteed.Packed and shipped by our local teams with warehouses in AU (Melbourne/Sydney) and NZ (Auckland), all orders are dispatched by 5 PM local time next business day with no customs delays for fast local delivery.
Zippo Lighter Maintenance - Service Kit - Cotton. Felt. Wick & Flints
Overtime your zippo will need some basic maintenance. To keep your Zippo lighter working at optimum performance we recommend you give it service.
Servicing your Zippo lighter is extremely easy. We have put together this service maintenance kit with all the replicable parts you will need.
Included in the kit...
Zippo Lighter Cotton & Felt
The Zippo "Cotton" (wadding) retains the petrol in you lighter and keeps the wick saturated. Overtime the "Cotton" retains less and less fuel and your Zippo lighter will need refilling more often. The "Felt" is also included in this pack. This is the part that is lifted up to fill your zippo lighter.
Zippo Lighter Flints (6 pack)
Zippo lighter flints are slightly softer than most brands so reducing the wear on your flint wheel and your fingers. Did you know that the Felt (the bit you lift up to fill your lighter) has a little hole it? This is to keep a spare flint in so you never get cough without a light.
A Zippo Lighter Wick
Zippo lighter wicks are wired for durability and will fit most petrol lighters. Zippo wicks are high quality and long lasting. Try dipping the end of your wick in melted wax before threading through your Zippo lighter.
Genuine Zippo service maintanance parts
📦 AU Shipping: Free standard shipping on orders AU$ 30+. AU$ 2.99 flat rate for orders under AU$ 30. Delivery in 3-7 business days via AU Post / Local carriers.
🌎 International Shipping: Europe, the U.S., Canada, Brazil, Mexico, New Zealand, and the UAE. Shipping fees vary by destination and weight.
⏱ Orders ship within 2–3 business days (non-holiday, non-sale periods).
💳 Refunds/Replacements: Eligible within 30 days if product is defective or damaged. Excludes opened/used items or lost/stolen packages.