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FAQs
For personal use, orders must not exceed 280 AUD per transaction. Bulk orders for commercial purposes require prior approval. personal bulk purchases should be split into multiple separate orders that each meet the above payment limits.
Orders totaling over 29.9 AUD(36NZD) qualify for free shipping.
Orders are generally dispatched by 3pm the following day. Delivery typically takes around 3 days, with remote areas taking a little longer – you’ll still get your order within 5 days in most instances.
Detailed delivery tracking information is available on the details page of your order.
All products listed on our store are in stock unless marked "Out of Stock". You can view real-time availability on each product page.
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support via email immediately with your order number for assistance – our dedicated after-sales team is available 24/7 to help you.
Due to the nature of tobacco products (hygiene and regulatory restrictions), returns are only accepted if the product is defective, damaged, or incorrect. Please contact us within 48 hours of delivery with photos, and we’ll arrange a refund or replacement.Refunds are processed within 3-5 business days of approval, and will be credited back to your original payment method. Processing time may vary by your bank.
Over 1,000 offline stores & warehouses worldwide (Australia: 2 warehouses; New Zealand: 1 warehouse; plus UK, Dubai & more) – 100% secure transactions guaranteed.Packed and shipped by our local teams with warehouses in AU (Melbourne/Sydney) and NZ (Auckland), all orders are dispatched by 5 PM local time next business day with no customs delays for fast local delivery.
The Boveda One Year Humidor Bag containing 8g Boveda 69% Humidity pack is the only way to store your cigars in the perfect humidity without the need for a large humidor for up to 1 year. Great for optimising space and travelling with. simply place up to 15 of your favourite cigars into the bag and let Boveda do the rest of the work for you.
When the Boveda inside becomes rigid. it's time for a change. Simply remove the old Boveda packet and pop a new one in.
Boveda doesn't require any activation. maintenance. mess-making. or worry.
To learn more about how Boveda maintains constant humidity for the ideal tobacco and cigars. as well as for many other uses. click here and scroll to the bottom of the page.
📦 AU Shipping: Free standard shipping on orders AU$ 30+. AU$ 2.99 flat rate for orders under AU$ 30. Delivery in 3-7 business days via AU Post / Local carriers.
🌎 International Shipping: Europe, the U.S., Canada, Brazil, Mexico, New Zealand, and the UAE. Shipping fees vary by destination and weight.
⏱ Orders ship within 2–3 business days (non-holiday, non-sale periods).
💳 Refunds/Replacements: Eligible within 30 days if product is defective or damaged. Excludes opened/used items or lost/stolen packages.